Refund and Cancellation Policy
Effective Date: July 19, 2026 Version: 1
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This Refund and Cancellation Policy forms part of the Agreement between you and Mahmoud Adel Talaat Mohamed (the "Provider") for your use of the HoudaX service. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. Free First Month
New Clients receive one calendar month of service at no charge. No payment is due, and no refund is possible, during the free first month — because no money changes hands. You may cancel at any point during your free month and owe nothing.
If you continue past the free month, the terms below apply.
2. Cancellation
You may cancel your subscription at any time:
(a) In the dashboard — through the subscription management page in your client portal, or
(b) In writing — by email to Support@houdax.com, from the email address associated with your account.
Cancellation takes effect at the end of your current paid billing period. You retain full access to the service until that date, and your account will not renew for the next period.
Cancellation part-way through a paid month or year does not entitle you to a refund of the unused portion of that period. This is disclosed clearly here and is a condition of subscribing to the service.
3. Default Position: No Automatic Refunds
Subscriptions are billed in advance. The Provider begins delivering the service — hosting, maintenance, technical support, and continuous availability of your website — immediately upon receipt of payment. Because the service is continuously delivered from the moment payment is received, the Provider does not, by default, refund payments once made.
Exceptions to this default are described in the following sections.
4. Refunds for Billing Errors
The Provider will refund payments in the following circumstances, without requiring you to demonstrate fault or dissatisfaction:
(a) Duplicate charges — where the same billing period was charged more than once due to a system error.
(b) Incorrect amounts — where the amount charged does not match the price of the subscription plan you selected at the time of billing.
(c) Post-cancellation charges — where a charge was processed after you had successfully cancelled your subscription and the cancellation had taken effect.
(d) Charges without service — where a subscription was paid but the service was never made available to you for reasons attributable to the Provider (for example, prolonged unavailability of your website caused by the Provider that continued despite reasonable notice from you).
To request a refund under this section, contact us at Support@houdax.com within 14 days of the charge in question. We will investigate and, where the request is valid, process the refund promptly.
5. Discretionary Refunds
Beyond the objective circumstances listed in Section 4, the Provider may, entirely at its sole discretion, agree to a refund or credit in individual cases where the Provider considers this appropriate on a case-by-case basis. Examples of circumstances where discretion may be exercised include, but are not limited to:
(a) genuine hardship or exceptional circumstances affecting the Client;
(b) a good-faith misunderstanding by the Client at the time of subscribing that the service was not appropriate for their needs.
The Provider's decision on any discretionary refund is final. No Client has a legal entitlement to a discretionary refund, and prior grants of discretionary refunds do not create precedent or entitlement in other cases.
6. Refunds We Will Not Provide
For clarity and to avoid dispute, the Provider will not provide refunds in the following situations:
(a) partial-period refunds for cancellation during a paid billing period;
(b) refunds requested because the Client's business is not generating expected sales, traffic, or revenue (the Provider makes no guarantee of any commercial outcome);
(c) refunds requested because a third-party service (payment gateway, shipping provider, telecom operator, DNS registrar) failed or degraded in a manner outside the Provider's control;
(d) refunds requested because the Client failed to configure their store, upload their products, or use the service, where the service was available for use;
(e) refunds requested because the Client no longer needs the service, unless discretionary relief is granted under Section 5.
7. How Refunds Are Processed
Approved refunds are returned to the original payment method used for the charge:
(a) Card payments — refunded through Paymob, which typically takes 5–14 business days to appear in your account, depending on your bank.
(b) Instapay payments — refunded by bank transfer to the account from which the original transfer was received. Please expect 3–7 business days for the transfer to clear.
We do not refund to alternative payment methods, prepaid credit, or store credit unless specifically agreed in writing.
8. Failed or Late Payments
If a card payment fails, we will automatically retry the charge over the following days and notify you to update your payment method. If payment remains outstanding after our retry and grace period, your subscription will move to an overdue state and, following further notice, may be suspended (see the Terms of Service for details). Suspension is not cancellation — your account remains, and can be reactivated by resolving the outstanding payment. No reactivation fee applies.
If you no longer wish to continue the service and a payment has failed, please cancel your subscription formally under Section 2 to avoid further collection attempts.
9. Instapay Payment Disputes
If you believe you made an Instapay payment that was not confirmed and credited to your subscription:
(a) Contact us via WhatsApp at +20 101 122 5822 with the payment details (date, amount, and reference number of the transfer).
(b) We will check our bank statement and match your transfer against our records.
(c) If your transfer is found, we will apply it to your subscription and extend your paid-until date accordingly.
(d) If we cannot locate your transfer after reasonable investigation, we will notify you and request confirmation from your bank.
Please note: an Instapay payment claim in the dashboard is not a payment itself — it is a notice that you have made a transfer. Actual payment is only credited to your account after we verify receipt in our bank statement. Please do not submit a claim before you have actually made the transfer.
10. Chargebacks
If you have a concern about a charge, please contact us at Support@houdax.com first. We commit to responding within one business day and to resolving genuine billing errors under Section 4.
Initiating a chargeback with your bank without contacting us first — where the underlying issue would have been resolved by us — may be treated as a breach of these Terms and may result in suspension of your account. This does not affect any rights you have under the Egyptian Consumer Protection Law.
11. Plan Changes
Plan changes (upgrades or downgrades) take effect at your next renewal date. No pro-ration or refund of any difference is provided for changes made mid-cycle. This is disclosed here to avoid dispute.
12. Contact
For refund requests, billing questions, or help with cancellation:
Mahmoud Adel Talaat Mohamed New Cairo, First Settlement, Cairo, Egypt Email: Support@houdax.com WhatsApp: +20 101 122 5822